My online casino canceled my withdrawal request citing regulations against non-gambling deposit withdrawals, even though I requested a full return of my funds to the originating bank account.
i have faced similar issues in the past dealing with online casinos and found that a closer read of the terms of service and conditions can sometimes help clarify what is allowed. it seems that these platforms use broad regulations to justify their decisions even when the request is simply a return of funds. in my experiance, contacting customer support directly and following up with a written query can provide more insight and may result in a resolution if the matter escalates to a regulatory review. remain persistent and document all communications for future reference.
Hey, I totally get the frustration here – I’ve seen similar issues come up before. Sometimes these casinos play it safe by lumping all transactions under the same rule, even if it means blocking a legit cash out. One thing that really helped me in a similar situation was reaching out persistently to their customer support and kindly asking for a more detailed explanation – maybe even getting a reference to the specific clause in the terms of service. Also, if you haven’t already, it might be worth checking if there’s a regulatory body or a financial ombudsman you can contact. It’s a pain to go through, but sometimes a little pressure from the right channels can make a difference. Stay positive and keep track of all your communications – that often ends up being the best backup when you’re trying to sort things out. Good luck! 